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Frequently Asked Questions (FAQ)

General Questions

Q: What is Afterhour?
A: Afterhour is an AI-powered, always-on call answering service designed specifically for law firms. Our service ensures no call goes unanswered, no lead is missed, and every client feels heard—24/7.

Q: How is Afterhour different from traditional answering services?
A: Afterhour leverages cutting-edge AI technology to deliver faster, more accurate, and consistent responses compared to traditional services.

  • Response Speed: AI agents respond in under 1 second, compared to an average of 10–30 seconds for human operators.
  • Availability: AI offers 100% uptime, while human availability drops to around 80% due to breaks, shift changes, and absences.
  • Scalability: AI handles multiple calls simultaneously, whereas human operators are limited to one call at a time.

Q: Is Afterhour available for industries outside of law?
A: Currently, we are focused on the legal industry. However, we’re expanding into other industries soon. You can join our waitlist here to be notified when we launch for your sector.

Service Features

Q: What types of calls can Afterhour handle?
A: Afterhour handles all types of calls, including new client inquiries, existing client questions, and urgent/emergency calls requiring escalation.

Q: How much better is AI compared to traditional after-hours staff?
A: Here are some key statistics:

  • Accuracy: AI achieves up to 98% accuracy in capturing client details, compared to 85–90% for human operators.
  • Cost Savings: Firms using AI report 30–60% cost reductions compared to human-operated services.
  • Lead Capture: AI-powered answering services increase lead capture rates by 20–40%.

These advantages ensure better client satisfaction and a higher ROI for your firm.

Q: Does Afterhour offer multi-language support?
A: Yes, Afterhour now supports multiple languages for large firms and enterprise clients. This feature ensures accessibility for a diverse client base and helps you better serve your community.

Q: Can Afterhour identify emergencies and escalate them?
A: Yes, our AI agents are trained to recognize emergency situations and escalate calls to your designated contact in real time.

Q: How does the morning summary work?
A: Each morning, you’ll receive a detailed report summarizing all after-hours interactions, including call details, client information, and flagged emergencies.

Integration and Setup

Q: How does Afterhour integrate with my current systems?
A: Afterhour can integrate with your existing tools, including case management and CRM systems, to streamline your workflows.

Q: Is the setup process complicated?
A: Not at all! Our team provides step-by-step guidance to get you up and running quickly. Most firms are operational within a day.

Q: Can I customize the greetings and scripts?
A: Absolutely. We work with you to create a personalized greeting and tailored responses that align with your firm’s brand and client expectations.

Pricing and Plans

Q: How much does Afterhour cost?
A: Our pricing starts at $150 per month for solo practitioners, with scalable plans available for larger firms. Contact us for a personalized quote.

Q: Are there any hidden fees?
A: No. We believe in transparent pricing, and all costs will be clearly outlined during onboarding.

Q: Is there a free trial available?
A: Yes, we offer a free trial to help you experience the value of Afterhour before committing to a plan.

Security and Privacy

Q: Is client data secure with Afterhour?
A: Yes, data security is a top priority. Afterhour uses advanced encryption and follows strict compliance standards to protect client information.

Q: How does Afterhour handle confidentiality?
A: All interactions are handled with the utmost professionalism and confidentiality, adhering to the legal industry’s standards.

Getting Started

Q: How can I sign up for Afterhour?
A: You can schedule a demo or contact us directly to get started. Our team will guide you through the onboarding process.

Q: What if I have questions during setup or use?
A: Our support team is here to assist you every step of the way. Reach out via email or phone for quick and reliable support.

Have more questions?
If your question isn’t listed here, feel free to contact us or schedule a demo to learn more about Afterhour.