Privacy Policy
Last Updated: August 7, 2025
Welcome to Afterhour.ai (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information through our AI-powered call center services, website (www.afterhour.ai), and related applications (collectively, the “Service”).
By accessing or using the Service, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
- Business & User Information: When you sign up, we collect your name, law firm or business name, email, phone number, and billing details.
- AI Agent Configuration: If you create or customize agents, we store data such as voice preferences, workflows, and call routing instructions.
- Support Requests: We collect your contact information and the content of your inquiry when you reach out for support.
b. Information Collected Automatically
- Call Metadata: Time, duration, phone numbers, and routing information.
- Call Recordings & Transcripts: With appropriate consent, we record and transcribe calls for quality assurance, training, and service delivery.
- Device & Usage Data: IP address, browser type, operating system, access times, and activity logs.
c. Third-Party Integrations
If you connect Afterhour to a third-party system (e.g., Filevine, Clio, Lead Docket), we may access and process information from those systems based on your permissions.
2. How We Use Your Information
We use your information to:
- Deliver and operate the Afterhour platform and services
- Customize and improve call agent performance
- Respond to inquiries and provide support
- Send administrative and promotional communications
- Monitor, detect, and prevent fraud, abuse, or security issues
- Comply with legal obligations
3. How We Share Information
We do not sell your personal information. We may share it with:
- Service Providers: Partners who assist with hosting, analytics, billing, or communications.
- CRM & Legal Integrations: Third-party software you authorize (e.g., Clio, Filevine).
- Law Firms or Authorized Users: If you are a caller interacting with an AI agent, your call or data may be routed to the appropriate firm.
- Legal Requirements: If required to comply with laws or protect our rights.
4. Data Retention
We retain data as long as necessary for business purposes or legal compliance. Call recordings and transcripts are stored securely and may be deleted upon request or per retention policies defined in your account.
5. Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your information
- Object to or restrict data processing
- Withdraw consent
- Lodge complaints with a data protection authority
To exercise your rights, email us at [email protected].
6. Data Security
We use industry-standard security measures, including encryption, access controls, and secure storage, to protect your information.
However, no system is 100% secure. We cannot guarantee absolute security of your data.
7. Children’s Privacy
Our services are intended for business use only and are not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the platform. Your continued use of the Service indicates acceptance of the changes.
9. Contact Us
For questions, concerns, or data requests, contact:
Privacy Officer
Afterhour
Email: [email protected]
Website: www.afterhour.ai