EASTHAMPTON, MA — December 2025 — Sentillian, in partnership with Big Voodoo Interactive, today announced the release of a new Arabic-language AI call center agent designed specifically for personal injury law firms. The launch marks a major step forward in helping firms serve multilingual and historically underserved communities, without adding staffing overhead or operational complexity.
The Arabic agent is the latest addition to Sentillian’s growing multilingual AI intake platform, which enables law firms to communicate with prospective clients in their native language from the very first call. For many injury firms, language barriers have long prevented otherwise qualified clients from accessing legal help. This release directly addresses that gap.
“Our goal has always been to remove friction between people who need help and firms that can provide it,” said Jake DelHagen, CEO of Big Voodoo Interactive and Sentillian. “Language should never be the reason someone doesn’t get representation after an accident. Arabic is one of many languages we’re rolling out to make sure law firms can truly serve the communities they operate in.”
The Arabic AI agent is built to handle real-world intake scenarios, including:
- Answering inbound calls in Arabic with natural, human-like voice interaction
- Gathering case details and qualifying injury claims
- Seamlessly routing data into a firm’s existing CRM or case management system
- Disclosing its AI role clearly while maintaining professionalism and empathy
Unlike traditional answering services or rigid IVR systems, Sentillian’s agent operates as a guided AI assistant, capable of real conversation, contextual understanding, and accurate intake, while maintaining compliance and auditability required by modern law firms.
For firms operating in diverse metropolitan areas, the impact is immediate: expanded reach, higher conversion rates, and the ability to serve clients who would otherwise be missed due to language limitations. Arabic joins a broader roadmap of supported languages aimed at reflecting the real demographics of today’s injury markets.
“This is about access, equity, and outcomes, not buzzwords,” DelHagen added. “If a firm advertises to a community, it should be able to communicate with that community. AI finally makes that practical at scale.”
The Arabic-language agent is available immediately as part of Sentillian’s legal intake platform, with additional languages and vertical-specific enhancements planned for release throughout 2026.
About Sentillian
Sentillian is an AI-driven call center and agentic communications platform designed for legal, enterprise, and VAR ecosystems. The platform replaces traditional business phone systems with intelligent, multilingual AI agents that integrate directly into CRM, ticketing, and case management environments.
About Big Voodoo Interactive
Big Voodoo Interactive is a technology and digital agency focused on performance driven growth across legal, enterprise, and emerging AI platforms. Its products and partnerships emphasize measurable outcomes over vanity metrics—built around the philosophy of “Cases, Not Clicks.”
